Telenor

Industry – Telecommunications

Background

Telenor provides mobile communications services to more than 150 million customers across 14 countries in Europe and Asia. In addition, Telenor owns and operates fixed-line, internet, cable & satellite broadcast services to the Nordic region. Telenor is ranked as the world’s seventh largest mobile operator. Telenor is the largest provider of TV services in the Nordic region.

Telenor is organised into three business areas; Mobile operations covering 12 countries, and Fixed-line and Broadcast services covering the Nordic region. For more information on Telenor, please visit www.telenor.com

Requirement

Having a  world wide presence in a complex environment means  Telenor wants to enhance its capability to discover, communicate and  respond to events in an adequate efficient way, hence avoiding incidents that can inflict negatively on people, environment or its  assets. Telenor will utilize the new solution in a pro-active manner, as well as a “Situation management support tool”.

Value

Our aim is that Telenor, as a global telecommunications provider, sees significant benefit and value from establishing an end-to-end, fully integrated incident and crisis handling solution to ease the challenge of incident and crisis communications across international borders in everyday operations.

Solution

Intrapoint the provider of Crisis Manager has experience in companies that operate within strict regulatory guidelines . The majority of Intrapoint's Crisis Management customers have therefore been in the oil and energy industry, as well as transportation. Crisis Manager  has been designed to be able to support highly regulated environments including telecommunications.

Crisis Manager is an industry-leading incident and crisis management solution which  provides end-to-end planning, training, rapid response, decision support and recovery for all phases of incident and crisis management. It continually leverages its thought leadership and innovation in the crisis management field to develop the most advanced, yet-easy-to-use solutions available on the market today.  The company’s comprehensive suite of products is designed to optimize the outcomes of crises, whether they are physical, environmental, financial, product-related, or reputational in nature

To contact us to discuss your requirement, please find our details on the contact us page