Implementation and Integration

PRiME and its partners strongly believe that to realize a crisis management solution in an efficient and cost-effective way, a strong and disciplined implementation and integration process is essential. Through our combined years of experience a multi-phased crisis management implementation and integration process has been developed which include:

Requirements Phase:

In the Requirements/Design Phase, our project team works closely with client stakeholders to develop a comprehensive "blueprint" to define the overall project scope and then define at a granular level, all of the work detail, accountable parties, timing, and contingency planning. A requirements workshop is conducted with each client in order to complete a requirements analysis and validate and elaborate on specific requirements defined in the contract.

The Project team then produces a refined Requirements Specification and works closely with key client stakeholders to ensure that the Requirements Specification addresses all client needs. Depending on the technical complexity of the project, the requirements phase may be followed by a Technical Design Phase, in which all systems and database mapping are defined, graphical screen shots of all system screens are created and presented, and the system architecture and software/hardware requirements are identified and presented to the client for discussion and approval purposes.

Development Phase:

During the Development Phase of the project, the project team implements Crisis Manager, including all in-scope functionality, as described in the Requirements Specification. Work in this phase tracks specifically against the approved creative, technical, and functional specifications from the Requirements Phase so the implementation of Crisis Manager maps directly to the Requirements specification and, if needed, the Technical Design document.

Tesing and Deployment Phase:

The Testing and Deployment Phase focuses on ensuring that the Crisis Manager solution meets all documented requirements and that full deployment plans are complete. Industry best-in-class quality assurance practices are implemented so as to identify and correct defects as early as possible. Routine daily "builds" are planned during the testing phase so that each day moves toward a more stable release.

Prior to deployment, an acceptance test is performed with designated client staff. The project team will not install the site in the client's production environment and 'go live' until we have received written client approval.

Training and Post-Deployment Support:

Training personnel  is generally initiated during the Development Phase and completed during the Testing and Deployment Phases, and continues – post-launch -- to work closely with our clients to answer questions, provide additional training and support (as requested), and ensure that all features and functionality related to the solution are operating at peak efficiency and in accordance with crisis plans.

PRiME and our partners are absolutely committed to the success of our clients. From the first moment the project team will fully dedicate themselves to the needs of each client's project. Our single goal is to provide each of our clients with a Crisis Manager solution that fully meets their needs and expectations. In order to realize that goal, the project leaders communicate with client stakeholders regularly, keeping them abreast of all project developments.