Crisis Alert

In the event of a crisis, it is critical that that the appropriate crisis management teams and members are notified and mobilized in a timely manner.  Intrapoint's Crisis Alert is a notification system which alerts client-defined response teams that a specific crisis has occurred and sets the crisis response plan into motion.   The process of crisis team notification occurs through the distribution of messages and proactive information management to ensure that the members of a crisis management team receive the appropriate alerts and information for their roles in the crisis response and recovery.  

Crisis Alert enables multiple alerting mechanisms and acknowledgement tracking to ensure that the primary and/or secondary response teams are available to initiate crisis response and recovery.  Alerting mechanisms include voice message, SMS, email, and/or fax and are designed to notify the crisis team when an event occurs and provide ongoing updates and information as required.  Crisis Alert uses the same technology currently being used by the Civil Defense and Homeland Security agencies, along with the Red Cross and other relief agencies in Norway.

When a crisis occurs, the administrator uses the following features of Crisis Alert to initiate the response process:

• Generates alerts to the crisis team based on previously defined notification contact lists
• Directs contact with the crisis team through multiple media
• Provides information on the nature and scope of the incident
• Communicates immediate priorities with team members
• Correlates and logs crisis team response confirmations based on the alert
• Logs the recipients’ responses in the system.

With Crisis Alert, a crisis management team and its administrator are able to create text or voice-based message templates and content in advance of a crisis, so that their alerts contain the precise information required for the team to be mobilized for specific incident.   Crisis Alert even enables text messages to be converted to voice messages so that the crisis team member’s keypad can be used to acknowledge receipt of the message and content.

There is no limit to the number and range of potential alerting scenarios.  This ensures that the alert procedure is available everywhere, independent of physical and geographical proximity, and from where ever the message is issued.

Crisis Alert supports text message-based alerting (SMS) via cell phones. The crisis administrator determines the medium through which the text-based message is issued.  Key pad or voice responses are immediately available in the status frame in the Crisis Alert module and responses are summarized by name and number.   In addition, Crisis Alert enables additional messages to be sent out when a group has replied in its entirety.

Crisis Alert also supports callbacks which is a necessary function in connection with unanswered call attempts. This enables the message recipient to call the system to listen to the message and respond. This number will be displayed on the phone when alerts are sent out.