Novair

Industry -  Aviation Transportation 

Background

Headquartered in Stockholm, Novair is a household brand in the Scandinavian travel industry. The company operates flights for the tour operator Apollo and transports more than 750,000 travelers to holiday destinations in countries around the Mediterranean as well as Far East Asia. Novair is an affiliate of Apollo, which is Sweden’s third largest tour operator.

Apollo offers the widest charter range with more than 1600 hotels at 48 destinations in 20 countries. Since January 1st 2001, Apollo is a subsidiary to the Swiss travel corporation Kuoni. The Scandinavian part of the corporation is Kuoni Scandinavia and includes Apollo and Kuoni in Sweden, Norway and Denmark, as well as the airline Novair, Golf Plaisir in Sweden, Falk Lauritsen in Denmark and Reisetorget.no in Norway. Kuoni Scandinavia has nearly 1000 employees and serves 1 million travellers in total going to destinations all over the world. 

All of Scandinavia is Novair’s home market and the biggest departure airports are Stockholm-Arlanda, Oslo-Gardermoen, Gothenburg-Landvetter and Copenhagen-Kastrup. Novair also has direct flights from a substantial number of rural airports.

Requirements

To support its goal of establishing a highly efficient and fully integrated system for handling issues in daily operations, as well as incident and crisis management, Novair required a flexible, integrated events and crisis management solution that provides a single, consistent view of data to support our need for information,.

Value

Novair operates in a very competitive market. To gain a competitive edge, it meets its customers’ requirements and its increasingly stringent industry regulations by introducing efficient quality solutions faster than its competitors. Novair sees the value of the Crisis Manager solution being realised by further strengthening its existing emergency processes, tighten costs, increase emergency operational effectiveness, manage risk and enhance competitiveness. The solution will streamline the incident and emergency plans and processes, increase the speed to obtain information, register irregularities and automate call-outs in case of crisis as well as reduce operating costs for emergency operations. The software will provide the ability to connect stake holders via mobile platforms and incorporate best practices in the crisis management handling. Using the same software system for  daily operational  incidents as well as for crisis management boost the staffs confidence and skills levels. This is very important and makes Novair more prepared if scrambled to the emergency room in the event of a larger incident.

Solution

Novair has implemented Intrapoint's Crisis Manager solution tailored to the transportation industry. Crisis Manager is an industry-leading incident and crisis management solution, which provides end-to-end planning, training, rapid response, decision support and recovery for all phases of incident and crisis management.  The company’s comprehensive suite of products is designed to optimize the outcomes of crises, whether they are physical, environmental, financial, product-related, or reputational in nature. Crisis Manager will deliver against all of Novairs requirements and provide an integrated end-to-end solution for its operations, help increase operational crisis management efficiencies and support its need for visibility for first, second and third line responders.

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