A/S Norske Shell

Industry – Oil & Gas

Background

Norske Shell is part of Shell, and is the operator of the largest ongoing natural gas project in Europe. Shell is a global group of energy and petrochemical companies. Headquarters in The Hague, the Netherlands, the parent company of the Shell group is Royal Dutch Shell plc, which is incorporated in England and Wales. The strategy and priorities for the future are "more upstream and profitable downstream." The core values of honesty, integrity and respect for people form the basis of the Shell General Business Principles. Shell operates in more than 100 countries with over 100,000 employees and produces 2% of the world’s oil and 3% of the world’s gas. This amounts to 3.2 million barrels of gas and oil produced every day which is refined through 25 refineries and chemical plants. This oil and gas is delivered to 10 million customers daily through 45,000 shell service stations . Shell had a number 1 ranking by 1 Fortune 500 in 2009.

Requirement

The requirement was to deliver a world leading critical management solution to handle daily incidents and improve incident and emergency operational response for first, second and third line emergency response operations. The aim was to automate and increase efficiency of the emergency processes and deliver  a world leading solution.

The value

The system would be a key enabler to deliver the required automation and optimized emergency processes. The result would be less human capital being needed, and processes that are less prone to error.  This has both a human and financial benefit for the successful handling of incidents.

Solution

Intrapoint's Crisis Manger was selected as the solution for Shell Norway.  Crisis Manager automated all Shells Norway’s emergency plans. Shell Norway now has a full log including notifications, actions, observations and logistic actions at any given time.  The automation achieved through utilizing Crisis Manager in the  handling of daily operational incidents  contributed towards an improved incident and emergency response operation. The solution is a good fit for first, second and third line emergency response operations. Crisis Manager is industry-leading incident and crisis management solution, which provides end-to-end planning, training, rapid response, decision support and recovery for all phases of incident and crisis management.  Crisis manager continually leverages its thought leadership and innovation in the crisis management field to develop the most advanced, yet-easy-to-use solutions available on the market today.  The company’s comprehensive suite of products is designed exclusively to optimize the outcomes of crises, whether they are physical, environmental, financial, product-related, or reputational in nature.

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