large_airport_departure_boardlarge-airliner_gear_down

Alitalia CAI SpA

Industry -  Aviation Transportation 

Background

In January 2009, Air One and Alitalia began the process of merging networks, fleets,  administrative and commercial structure. Integrating the two airlines and launching the new Alitalia means first and foremost better organization of the network which now has 74 destinations in Italy and around the world with more than 2,500 flights a week based on six airports: Rome Fiumicino, Milan, Turin, Venice, Naples and Catania. This new organisational model ensures rapid links from the Italian provinces to Europe and the rest of the world, as well as covering the whole country with a domestic network of 25 destinations. 

Alitalia provides a large number of international and intercontinental flights – for example, the new company flies to 49 destinations in Europe and internationally, with smooth connections for domestic flights. What’s more, the current summer schedule expands the network even further with the opening up of several more destinations in the coming months. 
The new Alitalia is run by private entrepreneurs. Passengers are the focal point of the company’s development strategy. Alitalia's commitment is to provide top quality ground services and onboard services so that every travel experience has that distinctive touch of Italian style. The new Alitalia is taking off, with the aim of becoming the preferred carrier in Italy and internationally.
  
Requirement

In support of this strategy, a requirement has been identified of establishing a highly efficient and fully integrated system for handling issues in daily operations, as well as incident and crisis management. Alitalia required an integrated end-to-end solution for all its emergency and crisis operations. The deliverable was to increase crisis management efficiencies,  visibility and communications for first, second and third line responders. . 

By Implementing Intrapoint's Crisis Manager as the  daily emergency response solution, Alitalia expects to become better organized and better disciplined. The standard functionality in the solution ensures a smart work flow which will satisfy the need for communication for first, second and third line responders. The solution will streamline the  incident and emergency plans and processes, it will increase the speed and ability for obtaining and sharing information, registering  irregularities and automating call-outs to relevant parties, as well as give  a platform for post-event analysis. In addition, the solution has a built-in training and simulation module which gives  access to online training at any given time. The Crisis Manager implementation is supported by Captain  Della Gatta who is a strong believer of transparency and “Best Practices in Operations” within organizations with complex needs.
Value

Airlines such as the new Alitalia, operate in a highly competitive market where focus is on volume and margins. With cutting-edge technology in emergency response, Alitalia is taking the necessary steps to implement an automated "Best Practice" process which will give them more time to handle actual crisis and reduce periods of business disruption which will deliver a significant reduction in direct cost and improve customer satisfaction.

Solution

To gain a competitive edge, these companies need to meet the demands of their customers by introducing efficient quality solutions faster than their competitors while meeting the increasingly stringent industry regulations. Implementing Intrapoint's end-to-end "Crisis Manager" solution tailored to the transportation industry's  incident, emergency and crisis management requirements is expected to help Alitalia to further strengthen its emergency processes, increase emergency operational effectiveness, manage risk and enhance competitiveness.” 

To contact us to discuss your requirment further please find details on the contact us page

 

primeiLogo